At Vedic Cosmetics, customer satisfaction and Vedic product integrity are our utmost priorities. If you receive a product that is damaged in transit, expired, or with a manufacturing seal defect, we provide a 100% transparent, hassle-free 7-day replacement and refund guarantee.

1. Eligibility for Returns & Replacements

You may request a return or replacement under the following conditions:

• Item arrived with physical damage, bottle breakage, or broken safety seal.
• Incorrect product or formulation delivered that does not match your invoice order.
• Product past expiration date or with batch quality concerns.
• The product must be in its original packaging with all tags, labels, and outer box intact.

2. 30-Day Direct Seller Cooling-Off Period (Buyback)

In strict compliance with the Consumer Protection (Direct Selling) Rules 2021, all Independent Distributors are entitled to a 30-day cooling-off buyback policy. If a distributor wishes to cancel their package, unsold sealed inventory in marketable condition will be refunded minus legitimate logistics and processing costs.

3. Step-by-Step Return Process

1. Step 1: Email support@vediccosmetics.online or WhatsApp +91 98765 43210 with your Order ID and 2 photos of the damaged/incorrect product.
2. Step 2: Our Quality Assurance team verifies the claim within 24 hours and schedules free reverse doorstep pickup.
3. Step 3: Once the package reaches our central hub, the replacement is dispatched within 24 hours or the full refund is initiated.

4. Refund Processing Timelines

- UPI / Net Banking / Debit Card: 3 to 5 business days.
- Vedic Member Wallet Credit: Instant (within 1 hour) with full BV re-balancing.
- Cash on Delivery (COD): Direct NEFT/IMPS bank transfer upon providing account details.